Privacy Policy

At Reclaim Active ("we", "us", or "our"), data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how Reclaim Active processes your personal data. Furthermore, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website. The Privacy policy can be changed at all times, and the latest version is always available on our website. 

Data controller and contact information

This website is operated and owned by:

Reclaim Active

Stigsborg Brygge 145, 9400 Nørresundby, Denmark

CVR: 38572377

E-mail: info@reclaimactive.com

Collection of personal data, purpose and lawfulness of processing

When you use our website and/or one of our services, personal data about you will be collected. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website.

The collection of your personal data as well as the purpose and the lawfulness of processing your personal data is based on one or more applicable laws: 

- When you buy goods online at reclaimactive.com. The purpose with collecting your personal data is to complete your online purchase in our web shop, as well as complying with additional law, such as bookkeeping and accounting, and the applicable law for the collection and treatment is the General Data Protection Regulation, article 6, 1 (b and c).

- When you sign up for our newsletter. The purpose with collecting your personal data is to send you newsletters and the applicable law for the collection and treatment is the General Data Protection Regulation, article 6, 1, (a).

Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent, unless legislation allows us to contact you without your prior consent. 

We keep statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about the users use of the website is gained with help from the collected data. This information is used to improve the website. We do use data about how our users navigate, to better understand how our users use the website, and from that we try to improve the website. We are not able to see where you come from or where you are going on the internet after you leave our site.

We do not sell or otherwise disclose information about how our user navigate and use our website. We do not sell or disclose information about your purchase history to third party.

Transfer to other data controllers

In general, we do not transfer your personal data to a third party without your consent. However, information that is used for delivery of goods will be transferred to the shipping company used by us.

Deletion of personal data

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above.

- All online purchase data will be saved for up to 3 years after the end of the calendar year of which the purchase is completed. Financial data will however be saved for up to 5 years after the end of the calendar year of which the purchase is completed.

- When unsubscribing our newsletter your will immediately be unsubscribed, however documentation for your original permission will be saved for 2 years.

Your rights

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision-making. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).

Links to other websites etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners' policies on the protection of personal data and other relevant policies.

Amendment of data etc.

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at info@reclaimactive.com.

Complaints

If you wish to appeal against the processing of your personal data, please contact us by email as indicated above. You may also contact the Data Protection Agency. Find contact details at www.datatilsynet.dk.

Cookie Policy

This Cookie Policy explains how Reclaim Active ("we", "us", or "our") uses cookies and similar technologies to recognize you when you visit our website at www.reclaimactive.com ("website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Why do we use cookies?

We use cookies to enhance your experience on our website, including:

- To make the website function better

- Understanding how you use our website

- Personalizing content and advertising

What types of cookies do we use?

Essential cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Performance cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.

Functionality cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting cookies: These cookies may be set through the website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

How can you control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the "Cookie Settings" link at the bottom of our website.

Changes to this Cookie Policy

We may update our Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about our Cookie Policy, please contact us at info@reclaimactive.com.